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Appendix

Banque SBA - Paris 
Private Stock Bank with a EUR 40.280.042 share capital 
R.C. PARIS B 999 990 062 
A.P.E. 6419Z 
68, avenue des Champs Elysées - 75008, Paris - France 

Member of the French Banking Federation 

Banque SBA aims at offering you an excellent quality service. If you happen to be dissatisfied, we will do our very best to put things right. 

1) THE BRANCH : YOUR FIRST POINT OF CONTACT 
Please first contact your Advisor at BANQUE SBA, either by phone or mail. He will give you full attention to solve your problem. 

2) THE CLAIM DEPARTMENT AT YOUR SERVICE 
Where no solution has been found, you can contact the Claims Department : 
- either by phone : 00 33 (0) 1 53 93 26 18/19 
- or by email : [email protected] 

3) AS A LAST RESORT : THE OMBUDSMAN
 
If you are not satisfied with the outcome, you can contact the Ombudsman appointed by BANQUE SBA, by writing in French to : 
'Monsieur le Médiateur" 
P. O. BOX : 151 
75422 Paris Cedex 09 
France


The Ombudsman is bound to make a decision within three months from application (during which the period of limitation is suspended). You will receive his response by mail, in French. 

The Ombudsman's intervention is free of charge. 

Despite regarding the general Bank policy are excluded (i.e. pricing policy, credit refusals, product design etc) as well as those relating to the performance of items related to market fluctuations. Objections, declarations and notices may not be produced or claimed at the time of any legal proceedings (except for the mediation itself) without the agreement of the parties. When you resort to the Ombudsman, you give up bank secrecy about the information necessary to handle the claim. 

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