Complaints

INFORMATION SHEET ON THE TREATMENT OF COMPLAINTS BY BANQUE SBA

What to do in case of complaint?

• Contact your account manager
  He is your privileged interlocutor; he will do the necessary to propose a solution within 5 days of the date of receipt of the complaint.
• If you are not satisfied with the answer, you can contact our customer complaints department who will acknowledge receipt of your request within 10 days of receiving the complaint.

We undertake to do our best to reply to you, within 2 months of its referral, noting that if it is a dispute over a payment service (transfer, bank card, etc.), this period is reduced to 15 days and may not exceed 35 working days.

If you are an individual and the solution provided by Banque SBA does not suit you, you can appeal as last resort to the mediator of the FBF in writing and in French to the following address:

He will propose a solution within 90 days of its referral.

If you conduct financial transactions, you can rely on the AMF's mediator at the following address: Madame la Médiatrice – 17 place de la Bourse, 75082 Paris Cedex 2 or the internet website of the AMF, http://www.amf-france.org/Lemediateur-de-l-AMF/Presentation – or the here above mentioned FBF mediator according to your choice. We draw your attention to the fact that this choice will be final for the concerned dispute. Moreover, disputes related to the performance of products linked to market developments, as well as disputes related to banking transactions; do not enter in the field of the FBF Mediator.