Banking Mobility
A short information regarding bank mobility formalities as of February 6th, 2017
(Art. L. 312-1-7 and R. 312-4-4 of the French Financial and Monetary Code).
Banking mobility formalities are free of charge and applicable to private individuals.
They are proposed by banks located in France to simplify changes of bank domiciliation for
direct debits and recurring transfers. This refers to transactions of the same amount
transferred to the same account at least twice during the last thirteen months.
You may be concerned by the bank mobility formalities if you are a consumer wanting to
move to a new bank. This service applies to deposit or payment transfer accounts owned by
individuals acting privately. It applies only to accounts opened in France within French
banking institutions.
The bank mobility process involves three operators:
- The New Bank (receiving bank) – manages the onboarding and coordination.
- The Former Bank – provides information required by the new bank.
- The Issuing Bank – informs direct debit issuers of the updated bank details.
To access the mobility service, you must sign a banking mobility mandate authorizing
the new bank to handle procedures on your behalf. You must also indicate if you want the
old account closed and provide its details.
You may also handle procedures manually using sample letters provided by the new bank.
The New Bank
Within two working days after signing the mandate, the new bank requests from the former bank:
- Information regarding valid direct debits and recurring transfers over the last 13 months.
- A list of unused cheques issued within the last 13 months.
The new bank also instructs the former bank to stop permanent transfers as of the selected date.
Once information is received, new bank details will be transmitted to issuing banks within two working days.
The Former Bank
The former bank must provide the requested information within five working days.
If the account is closed, the former bank must notify the former client within three working days
for a period of thirteen months if:
- A transfer or direct debit is presented to the closed account.
- A cheque is presented to the closed account (it must be refused).
The Issuing Bank
The issuing bank receives the updated bank details within two working days and must forward them
to its issuing customers within three working days.
The Issuer
The issuer must update the details and perform transactions on the new account within ten working days.
They must inform concerned clients of:
- Validation of the new account details and last debit made on the old account.
- The date from which future debits will apply to the new account, or if not determinable.
Transfers scheduled after the second-to-last month following this period will be executed on the new account.
Any direct debit occurring after the expiry date cannot incur rejection fees.
Claims
For inquiries or claims, contact customer service:
Banque SBA
68, avenue des Champs Elysées
75008 PARIS
Email: reclamations@eblf-sbaparis.com
If unresolved, contact the Ombudsman:
Monsieur le Médiateur
CS151 – 75422 PARIS CEDEX 09
Banking mobility guide in French:
Download PDF