BLF identified, in 2013, the themes which are relevant for its CSR. These material topics were selected on the basis
of the Bank's economic, environmental and social impacts, and substantive influence on the decisions of
stakeholders. The materiality assessment was done internally by the ISO 26000 Committee and its two consultants,
and then shared in 2014 for feedback with internal and external stakeholders through an online study.
CORPORATE GOVERNANCE:
The boundary of the material topic occurs internally (shareholders, executives, employees) and externally
(clients, regulators and industry associations, suppliers and civil society)
1- Principles 2- Supply chain 3- Values 4- Code of conduct
WORKPLACE:
The boundary of the material topics occurs internally (employees)
5- Inclusion and diversity 6- Training and human development 7- Human rights policy and
labor practices 8- Fair rewards and remuneration 9- Health, well-being and work-life balance 10- Brand Engagement 11- Protection and freedom of expression
MARKETPLACE:
The boundary of the material topic occurs internally (employees) and externally (clients,
regulators and industry association, and civil society)
12- Adapted product portfolio 13- Customer
experience 14- Feedback and complaints mechanisms 15- Compliance, anti-corruption and risk management
16-
Fair
operating principles 17- Financial inclusion 18- Financial literacy 19- Business continuity
COMMUNITY:
The boundary of the material topic occurs internally (employees) and externally (clients, media and civil
society)
20- Backing-up education 21- Partnerships 22- Giving back to humanitarian and social causes 23- Supporting economic development 24- Corporate volunteering
ENVIRONMENT:
The boundary of the material topic occurs internally (employees) and externally (clients, media and civil
society)
25- Eco-friendly products and services 26- Green partnerships 27- Environmentally-friendly practices at the
workplace
28- Raising environmental awareness
